I don’t know that much about this contract, and remember, this contract is so big, so expensive, probably no one single person knows all the contract details. It is billions of dollars, and multiple parties involved. It’s so big, forget trying to figure out what the heck is really supposed to be delivered. This contract is like the “banks are too big to fail” logic, which made no sense. I see the contract has some small business companies. Ok, thats great. But why is the contract 10 years? At most, should be 2 years.
Creating a 10 year contract is ridiculous. Really? How do we enforce performance to contractors when they have little reason to improve? I mean, the government could write them a letter of non-performance. Who would do that? And does it matter, when the contract almost NEVER EXPIRES!!!! The lawyers will laugh at you behind closed doors. This is just a bad idea, and it seems something the federal government does without a hitch, except here, they did have many complaints to the bidding process (through GAO??).
I think honest people who know contracting, they would never vote for a 10 year contract. Contract lifetimes of such length are foolish. We need someone to pass a law making such contracts difficult to do.
The contract is in waves, but who knows how that works? Something about blanket purchase agreements start at each wave? Why not call them gates? If they dont make it past a gate, they never get to the next gate, that is performance oriented.
For me, my main complaint is hold time. Hold time, call abandonment, and other phone call metrics are usually tracked for performance, these are documented as industry standard KPI key performance indicators, and they have industry standard formulas for KPI, and the kpi list for these? Eitass for my use seemed to have horrible hold times (which means many dropped calls, usually). I noticed they did NOT call me back when I hung up on them. My local hardware store called me back when I hung up on a long hold time. The air force can do this, if my hardware store can do it? They could if they wanted to!!
Any idea, why does the government create 10 year contracts? I read this was a 10 year contract. To me, its not open competition, you will NOT get the best service when you lock in a service provider for a DECADE!! THis is common sense. Why not make the contract for 100 years and just say no competition is needed, no improvement of services. It appears to be corruption to me, when I see a 10 year contract. Corrupt people and or government. Does anyone see any upside to this 10 year contract?
It should be easy to ask the Air Force,
1. have the metric improved since this contract was awarded?
2. why is hold time so long, and are the hold time and call abandonment metrics tracked?
I believe this is the contract EITaas.



















